Return & Refund Policy
✅ EXCHANGE ALLOWED
Exchange is permitted only if all the following conditions are met:
1. Normal Priced Items
• Only items sold at normal price are eligible for exchange.
• The item must be exchanged within 3 days from the date of purchase.
2. Original Condition
• The product must be in original, resalable condition (unused, undamaged, with original packaging).
3. Equal or Higher Value
• The exchange item must be of equal or higher value than the returned item.
• If the new item is of higher value, the price difference must be paid by the customer.
4. Warranty Coverage
• Certain items that are covered under warranty can be exchanged within the warranty period from the date of purchase via 1-to-1 exchange.
5. Replacement Warranty Purchases
• Items purchased under a replacement warranty can be exchanged within the warranty period from the date of purchase.
Note: Management reserves the right to refuse any exchange if the terms and conditions are not met.
❌ EXCHANGE NOT ALLOWED
Exchange will not be accepted under the following circumstances:
1. Stock Clearance Items
• Strictly no exchange is allowed for items marked under stock clearance.
2. Promotional & Free Items
• Strictly no exchange for items bought during happy hour, PWP (Purchase with Purchase), FOC (Free of Charge), or any promotional item.
3. Misuse by Customer
• Strictly no exchange if the item is found to be misused or damaged due to customer handling.
4. Specific Product Categories
• Strictly no exchange for the following categories:
• Small kitchen appliances
• Mobile devices
• Vacuum & heating/cooling appliances
• Appliance accessories
5. Cash Refunds
• Strictly no cash refund is allowed under any circumstances.
For any queries, please contact our customer service.
Thank you for your understanding and cooperation.
— The Management